Making Conversation with Fred Dust

Making Conversation: Seven Essential Elements of Meaningful Conversation

By: Fred Dust 


We are pleased to be hosting a virtual workshop with Designer and Author Fred Dust. Fred will be joining the E. Shaver, booksellers Zoom Webinar Author Series to walk participants through the theories found in his new book Making Conversations.

Join us 06/16/21

Tickets HERE

"We all know that leading conversations between groups who don't see eye to eye is challenging. We've needed a road map for making these conversations productive and solutions-oriented, and now we have one in Making Conversation.
--Arianna Huffington, founder and CEO of Thrive Global

A former Senior Partner and Global Managing Director at the legendary design firm IDEO shows how to design conversations and meetings that are creative and impactful.

Conversations are one of the most fundamental means of communicating we have as humans. At their best, conversations are unconstrained, authentic and open--two or more people sharing thoughts and ideas in a way that bridges our individual experiences, achieves a common goal. At their worst, they foster misunderstanding, frustration and obscure our real intentions.

How often do you walk away from a conversation feeling really heard? That it moved the people in it forward in some important way? You're not alone. In his practice as a designer, Fred Dust began to approach conversations differently. After years of trying to broker communication between colleagues and clients, he came to believe there had to a way to design the art of conversation itself with intention and purpose, but still artful and playful. Making Conversation codifies what he learned and outlines the four elements essential to successful exchanges: Commitment, Creative Listening, Clarity, and Context. Taken together, these four elements form a set of resources anyone can use to be more deliberate and purposeful in making conversations work.



"Making Conversation is essential reading for those looking to enrich their relationships and build community."--Vivek Murthy, nineteenth surgeon general of the United States


"Improving the state of the world depends on conversations that bridge divides, create solutions, and drive action. The stakes are high for having the best conversations possible, but we leave conversation to instinct, not technique. The foundation has been working with the practices of Fred's book since the early days of 2020. Fred has continuously helped us craft more effective conversations with his easy-to-apply practices. This brilliant book is required reading for anyone who talks to anyone." --Zia Khan, senior vice president for innovation at the Rockefeller Foundation


"I greatly appreciate Fred's keen intellect and, frankly, just the fun of working with him. His book on how to rethink the hardest conversations in the world personally captures what it is like to work alongside a person who I now consider a friend."--Jonathan McBride, former director of the presidential personnel office under Barack Obama

Event date: 
Wednesday, June 16, 2021 - 7:00pm
Event address: 
Zoom Webinar
Savannah, GA 31401
Making Conversation: Seven Essential Elements of Meaningful Communication Cover Image
ISBN: 9780062933904
Availability: On Our Shelves Now
Published: Harper Business - December 1st, 2020